Company Policies

Class Booking Policy

• Minimum Booking Time: You can book up to 15 minutes before class time.
• Advance Booking Limit: You can book a maximum of 2 months in advance for any classes or events.

Rescheduling Policy

• Rescheduling: Rescheduling is allowed if requested more than 24 hours before your scheduled class time.
• Rescheduling Requirement: You must specify the session you wish to reschedule for at the time of the request.

Cancellation Policy

• Grace Period: After booking, you have a 2-hour grace period to cancel your session and receive a full refund (must contact us for a refund).
• Post-Grace Period: After the 2-hour grace period, cancellations will not be eligible for a refund. Instead, class credit will be offered. Class credits never expire.
• Late Cancellations: If you cancel 24 hours or less before class:
  • Refund: No refund will be offered.
  • Re-booking: You may re-book the same slots for the same class.
  • Note: Late cancellations hold your spot and do not release it for public booking, allowing you to re-book the class.
  • No-Shows: No-shows will be treated as late cancellations and are ineligible for refunds or credits.
• GGA Cancellations: If GGA cancels any classes, special events, or private events, you will be eligible for a full refund.

Refund Processing

• Debit/ACH Refunds: Refunds take 5 to 7 business days to process from the date we execute the refund.
• Refunds are not processed automatically. You must contact us to request a refund. Otherwise, your payment will remain as a credit on your account, which never expires.

Special Event Bookings

• Special event bookings are NON-REFUNDABLE.
• If GGA cancels the event, you will be eligible for a full refund.
• We do not reschedule special event bookings.

Private Events

• Non-Refundable Deposit: A 50% deposit is required at the time of booking and is NON-REFUNDABLE.
• Headcount Adjustments: You may increase your headcount up until the day before the event. However, if your headcount decreases, refunds will not be provided for the reduced number of attendees.
• Cancellations by GGA: If GGA cancels your event, you will receive a full refund.

Rescheduling Policy for Private Events

• Rescheduling by GGA: If GGA initiates a reschedule, there will be no additional cost to you.
• Weather-Related Reschedules: Rescheduling due to weather conditions will also be at no cost to you.
• Rescheduling by You: If you request to reschedule, a new 50% non-refundable deposit will be required to secure the new date.

Kid Camp Refund Policies

• Full Refund: Cancellations made at least 14 days before the camp start date.
• Partial Refund: Cancellations made 8–13 days before the start date will be eligible for a 50% refund.
• No Refund: Cancellations made 7 days or less before the camp start date will not be eligible for a refund, except for medical reasons (with a doctor’s note).
• Camp Transfers:
  • If you need to transfer from June to July camp session, there will be a $50 transfer fee, and this must be done at least 7 days before the start of the original camp session.
  • Transfers for the July session will not be allowed under any circumstances.

For any questions or assistance with bookings, cancellations, or refunds, please contact us.