Class Booking Policy
- Minimum Booking Time: You can book up to 15 minutes before class time.
- Advance Booking Limit: You can book a maximum of 2 months in advance for any classes or events.
Rescheduling Policy
- Rescheduling: Rescheduling is allowed if requested more than 24 hours before your scheduled class time.
- Rescheduling Requirement: You must specify the session you wish to reschedule for at the time of the request.
Cancellation Policy
- Grace Period: After booking, you have a 2-hour grace period to cancel your session and receive a full refund (must contact us for a refund).
- Post-Grace Period: After the 2-hour grace period, cancellations will not be eligible for a refund. Instead, class credit will be offered. Class credits never expire.
- Late Cancellations: If you cancel 24 hours or less before class:
- Refund: No refund will be offered.
- Re-booking: You may re-book the same slots for the same class.
- Note: Late cancellations hold your spot and do not release it for public booking, allowing you to re-book the class.
- No-Shows: No-shows will be treated as late cancellations and are ineligible for refunds or credits.
- GGA Cancellations: If GGA cancels any classes, special events, or private events, you will be eligible for a full refund.
Refund Processing
- Debit/ACH Refunds: Refunds take 5 to 7 business days to process from the date we execute the refund.
- Refunds are not processed automatically. You must contact us to request a refund. Otherwise, your payment will remain as a credit on your account, which never expires.
Special Event Bookings
- Special event bookings are NON-REFUNDABLE.
- If GGA cancels the event, you will be eligible for a full refund.
- We do not reschedule special event bookings.
Private Events
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- Non-Refundable Deposit: A 50% deposit is required at the time of booking and is NON-REFUNDABLE.
- Headcount Adjustments: You may increase your headcount up until the day before the event. However, if your headcount decreases, refunds will not be provided for the reduced number of attendees.
- Cancellations by GGA: If GGA cancels your event, you will receive a full refund.
Rescheduling Policy for Private Events
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- Rescheduling by GGA: If GGA initiates a reschedule, there will be no additional cost to you.
- Rescheduling by You: If you request a reschedule, a new 50% non-refundable deposit will be required to secure the new date.
- Weather-Related Reschedules: Rescheduling due to weather conditions (for outdoor events only) will also be at no cost to you. GGA must be notified 6 hours in advance for this policy to apply. You must have a rainy day alternative date selected during the contracting phase.
Kid Camp Refund Policies
- Full Refund: Cancellations made at least 14 days before the camp start date.
- Partial Refund: Cancellations made 8–13 days before the start date will be eligible for a 50% refund.
- No Refund: Cancellations made 7 days or less before the camp start date will not be eligible for a refund, except for medical reasons (with a doctor’s note).
- Camp Transfers:
- If you need to transfer from June to July camp session, there will be a $50 transfer fee, and this must be done at least 7 days before the start of the original camp session.
- Transfers for the July session will not be allowed under any circumstances.
For any questions or assistance with bookings, cancellations, or refunds, please contact us.