Company Policies

Minimum Booking Time: You can book up to 5 minutes before class time.
Advance Booking Limit: You can book a maximum of 2 months in advance for any classes or events.
No Spectators. Entry to the premises during any Activity is limited to active participants only. Every person who enters must purchase a class pass, agree to and sign the waiver and participate.
Minors May Attend Without an Adult. A minor (under 18 and 13+) may attend an Activity without an accompanying adult if GGA determines the minor is capable of safe, independent participation and all required forms and waivers are signed by a parent or legal guardian in advance.
When an Adult Must Attend. If (a) a parent/guardian wishes to accompany a minor, or (b) GGA determines a minor is too young (12 and under) or otherwise requires on-site supervision, the accompanying adult must also purchase a class pass and actively participate in the Activity.
Responsibility. The signing adult understands they will remain responsible, in attendance or not, for the minor’s conduct and compliance with GGA rules at all times.

Rescheduling: Rescheduling is allowed if requested more than 24 hours before your scheduled class time.
Rescheduling Requirement: You must specify the session you wish to reschedule for at the time of the request.

Grace Period: After booking, you have a 2-hour grace period to cancel your session and receive a full refund (must contact us for a refund).
Post-Grace Period: After the 2-hour grace period, cancellations will not be eligible for a refund. Instead, class credit will be offered. Class credits never expire.
Late Cancellations: If you cancel 24 hours or less before class:
- Refund: No refund will be offered.
- Re-booking: You may re-book the same slots for the same class.
- Note: Late cancellations hold your spot and do not release it for public booking, allowing you to re-book the class.
- No-Shows: No-shows will be treated as late cancellations and are ineligible for refunds or credits.
- Post-Grace Period: Post grace period is not honored within the late cancellation period.
GGA Cancellations: If GGA cancels any classes, special events, or private events, you will be eligible for a full refund.

Debit/ACH Refunds: Refunds take 5 to 7 business days to process from the date we execute the refund.
Refunds are not processed automatically. You must contact us to request a refund. Otherwise, your payment will remain as a credit on your account, which never expires.

Discount codes must be entered at checkout for it to apply.
If GGA is booking for the client, client must mention what discount code to apply before we take payment.
We cannot reverse any transactions or offer any partial refunds for forgetting to use a code.

- Non-Refundable Deposit: A 50% deposit is required at the time of booking and is NON-REFUNDABLE.
- Headcount Adjustments: You may increase your headcount up until 3 days before the event. However, if your headcount decreases, refunds will not be provided for the reduced number of attendees.
- Remaining Balance:: the remaining balance is due 3 days prior to event date.
- Cancellations by GGA: If GGA cancels your event, you will receive a full refund.

Rescheduling Policy for Private Events

- Rescheduling by GGA: If GGA initiates a reschedule, there will be no additional cost to you.
- Rescheduling by You: If you request a reschedule, a new 50% non-refundable deposit will be required to secure the new date.
- Weather-Related Reschedules: Rescheduling due to weather conditions (for outdoor events only) will also be at no cost to you. GGA must be notified 6 hours in advance for this policy to apply. You must have a rainy day alternative date selected during the contracting phase.

Full Refund: Cancellations made at least 14 days before the camp start date.
Partial Refund: Cancellations made 8–13 days before the start date will be eligible for a 50% refund.
No Refund: Cancellations made 7 days or less before the camp start date will not be eligible for a refund, except for medical reasons (with a doctor’s note).
Summer Camp Transfers:
- If you need to transfer from June to July camp, there will be a $50 transfer fee, and this must be done at least 7 days before the start of the original camp session.
- Transfers for the July session will not be allowed under any circumstances.

2-Class Options: This option does not include Cow Cuddling classes.
Class Options: “Any 2” and “Any 3” memberships include standard classes only and do not cover special events. Unlimited memberships include access to all classes and special events. Memberships do not include partnership classes.
No Rollovers: Unused classes cannot be carried over to the following month.
Non-Transferable: Membership benefits are exclusive to the individual member and cannot be shared. Each attendee must have their own membership.

Auto-Pay Requirement: A valid credit card must be on file in Wellness Living and set to auto-pay.
Payment Failures: If a payment fails, the outstanding balance must be paid before attending future classes.
Membership Holds: Memberships can be paused. Scheduled payments will be skipped, and billing will resume when the membership is reactivated.

Rescheduling: Standard rescheduling policies apply.
Membership Cancellation: You can cancel your membership anytime via Wellness Living. Please review our FAQ page for direction on cancellation.
Refunds: No refunds will be issued under any circumstances.

For any questions or assistance with bookings, cancellations, or refunds, please contact us.