Booking Policy
- Minimum Booking Time: You must book at least 4 hours before class time.
- Advance Booking Limit: You can book a maximum of 2 months in advance for any classes or events.
Cancellation Policy
- Grace Period: After booking, you have a 2-hour grace period to cancel your session without penalty.
- Post-Grace Period: After the grace period, 25% of your fee becomes non-refundable.
- Private Events: 50% of your payment is non-refundable.
- GGA Cancellations: If GGA cancels any classes, special events, or private events, you will receive a full refund.
Rescheduling Policy
- Free Rescheduling: We offer free rescheduling.
- Rescheduling Requirement: You must know which session you are rescheduling for.
- Non-Refundable Deposit: Your non-refundable deposit can be applied towards the payment for the rescheduled class.
Cancellation Refunds
- Early Cancellations: Refund 75%.
- Late Cancellations: If you cancel 6 hours or less before class:
- Refund: 50% of the amount paid.
- Re-booking: You may re-book the same slots and get your 50% redeemed towards the full 100% of the payment.
Refund Processing
- Debit/ACH Refunds: Refunds will take 5 to 7 business days to process, meaning the funds will be returned to your bank account within this time frame.
For any questions or assistance with bookings, cancellations, or refunds, please contact our support team.