Booking Policy
- Minimum Booking Time: You can book up to 15 minutes before class time.
- Advance Booking Limit: You can book a maximum of 2 months in advance for any classes or events.
Cancellation Policy
- Grace Period: After booking, you have a 2-hour grace period to cancel your session without penalty.
- Post-Grace Period: After the grace period, 25% of your fee becomes non-refundable.
- Private Events: 50% of your payment is non-refundable. If we cancel a private event due to a fault of our own, you will be eligible for a full refund.
- GGA Cancellations: If GGA cancels any classes, special events, or private events, you will be eligible for a full refund.
Rescheduling Policy
- Free Rescheduling: We offer free rescheduling as long as it is not within 6 hours or less before your class. If you reschedule 6 hours or less before your class, we will have to apply our Late Cancellation policy, stated below.
- Rescheduling Requirement: You must know which session you are rescheduling for.
- Non-Refundable Deposit: Your non-refundable deposit can be applied towards the payment for the rescheduled class.
Cancellation Refunds
- Early Cancellations: Refund 75%.
- Late Cancellations: If you cancel 6 hours or less before class:
- Refund: 50% of the amount paid.
- Re-booking: You may re-book the same slots and get your 50% redeemed towards the full 100% of the payment.
- Please note, late cancellations hold your spot from public booking even after you cancel. It does not open back up for public booking. If there are waitlisted clients, they are able to get your late cancelled slot.
- No Shows: If you are marked as a no-show to class, the late cancellation policy will apply to you.
Refund Processing
- Debit/ACH Refunds: Refunds will take 5 to 7 business days to process from the date we execute the refund, meaning the funds will be returned to your bank account within this time frame.
- We do NOT auto-refund. You must reach out to us to get your refund processed. Otherwise, your payment stays as a credit on your account.
For any questions or assistance with bookings, cancellations, or refunds, please contact our support team.